This policy explains how Liftroller (we, us, our) handles the personal information we collect through our website at liftroller.com.au and in the course of supplying our lifting and materials-handling products. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We only collect what we need to respond to you and supply our products:

Enquiry details you give us through our contact and in-article forms: your name, email address, phone number, company, and any message or project detail you share.
Marketing preference: whether you have opted in to receive updates from us, and the date and wording of that consent.
Technical information that comes with a form submission, such as your IP address and browser user agent, used to reduce spam and abuse.
Anonymous usage statistics from privacy-friendly analytics (see Cookies and analytics below).

How we use your information

To respond to your enquiry and provide a quote or product information.
To keep a record of your request and our correspondence.
To send you updates, news and offers, but only if you have opted in.
To protect our website and forms from spam and misuse.

Marketing communications and consent

We only send marketing or newsletter emails to people who have expressly opted in by ticking the consent box on one of our forms. That box is never pre-ticked. Every marketing email includes an easy way to unsubscribe, and you can also ask us to stop at any time by contacting us. Opting out of marketing does not affect our handling of an active enquiry or order.

Cookies and analytics

We keep tracking to a minimum. Our website uses a privacy-friendly, cookieless analytics tool to understand aggregate traffic (for example, how many people viewed a page). It does not use cookies to track you across sites and does not build an advertising profile of you. We do not run third-party advertising or social media tracking pixels. Any cookies set are strictly necessary for the site to function. Because we do not set non-essential tracking cookies, we do not show a cookie consent banner; if that changes we will update this policy and seek consent where required.

Who we share it with

We do not sell your personal information. We share it only with the service providers that help us run the site and respond to you:

Resend delivers our contact form notification and marketing emails.
Supabase stores enquiry and lead records in a secured database.
Vercel hosts the website.

These providers may process data outside Australia. We only use reputable providers that maintain appropriate security and confidentiality safeguards.

How we store and protect it

Enquiry and lead records are stored in an access-controlled database with row-level security, reachable only with privileged server credentials. We retain enquiry records only as long as we need them for the purpose collected or to meet our legal obligations, then delete or de-identify them.

Your rights

You can ask us to access the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. To make a request, or if you have a privacy concern, please contact us using the details below. If we cannot resolve your concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Liftroller, Unit 3, 41 Smith Street, Hillsdale NSW 2036. Email support@liftroller.com.au or call 1300 222 300. You can also reach us through our contact page.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Privacy Policy